Our goal at LaughStub is to make your night of fun as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the venue. Please take a minute to read the following:
NO REFUNDS OR EXCHANGES
In accordance with our Terms of Service, LaughStub does not offer refunds or exchanges of tickets purchased on the LaughStub web site or via our mobile site. In addition, tickets purchased through LaughStub may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where a theater was unable to honor your tickets purchased through LaughStub (i.e., if a show time is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the shows, performances, appearances, events, special events, classes, or other similar artistic showcases ("Event" or "Events") you wish to see.
At the time of your order, LaughStub will place an order for your tickets in the Events' venue's ticketing system, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents LaughStub and our venue theater partners from reselling tickets in the event that you do not attend your Event. However, your seat will only be guaranteed for up until twenty (20) minutes after the commencement of the Event.
If you cannot attend a show time for which you have purchased tickets, you may contact the appropriate venue to inquire about their policy on refunds and exchanges. We strongly recommend that you contact the venue's management prior to your Events' commencement time, as they may not issue refunds or provide exchanges after show time. Any refund or exchange is at the discretion of venue's management and can only be conducted at the Events' box office where the Event occurs. If a refund is available, the Event box office may only refund to you the ticket price, in which event you should contact LaughStub's customer service if you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).
PICKING UP YOUR TICKETS
Please read your online and email confirmation pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen venue. Please remember to bring your Print-at-Home Referenced-Coded Ticket to the venue if you used this feature on LaughStub. If you can't print or don't have a printer, just take your confirmation number with you. Once you purchase a ticket on LaughStub's website, the venue holding the Event will be notified of your name and reference number and will allow you access to the Event upon confirmation of your name and reference number. Please be prepared to present your picture I.D. Many venues require all partrons to be over the age of twenty-one (21) to enter.
LaughStub accepts American Express, MasterCard, and Visa. LaughStub does not accept "Single-Use" card number security products.
TICKET CONFIRMATION AND EVENT RATING & REVIEW E-MAILS
As an integral part of your ticketing transaction with LaughStub, we send you via e-mail a ticket confirmation following purchase explaining how to retrieve your tickets at the venue, as well as a subsequent invitation to rate-and-review the Event. Providing feedback via the rate-and-review e-mail is optional; if you do not wish to participate, just ignore or delete that email.
PRICING AND AVAILABILITY
LaughStub sells tickets on behalf of our venue partners. LaughStub does not set ticket prices, determine show times, or control ticket availability and inventory.
By purchasing tickets to any event, you are authorizing this charge and acknowledging our terms and conditions below. ALL SALES ARE FINAL, unless an event is cancelled by the artist or venue. There are no refunds, transfers or exchanges. There is a two item minimum purchase per person in the showroom. Any two item combination of food or beverage satisfies the minimum. Unless otherwise stated, there are no food or beverages included with your ticket purchase. All events are 18 years of age or older, unless otherwise stated in the event description. You must have a valid state or government issued photo ID to show proof of age. All seating is on a first come first served basis. In order to be seated, at least half of your party must be present. Under certain circumstances, we may not be able to seat your entire party together. Resale is not permitted, and the venue has the right to cancel or deny entry to anyone suspected of resale or suspected of buying resold tickets. Venue reserves the right to resell tickets of any person/party who has not been seated by scheduled show time; no refunds will be issued. Valid Photo ID and Credit Card used for purchase must be presented to pick up tickets. Tickets will not be released to anyone other than the purchaser unless prior arrangements have been made. Venue is a non-smoking and non-vaping property. Management reserves the right to deny and refuse entry to or remove parties who may be deemed a distraction to other guests (including, without limitation, appearing intoxicated or not abiding by venue policies).
Upon entry of the venue, (i) you hereby and irrevocably grant the venue owner, and its parent(s), affiliates, subsidiaries, licensees, successors and assigns (collectively, “Owner”) the right to photograph, record, film and otherwise capture your image, voice and likeness (collectively, “Footage”) and to own, license, assign and/or use the Footage (and/or any portion thereof) in perpetuity, throughout the world in any and all media including, without limitation, in connection with any productions, programming, advertising and promotion, subject in all respects in Owner’s sole discretion.
Furthermore, you hereby acknowledge and are fully aware that there are a number of potential risks associated with your entry into the venue during and/or after the COVID-19 pandemic. This waiver, release, and other representations and covenants set forth herein are in consideration of your entry and participation/attendance of any live event performance.
Therefore, without limitation, you hereby acknowledge and understand, even with certain safety measures that are implemented within the venue (i.e. social distancing, facial covering, etc.) that you could contract COVID-19 disease which could result in a serious medical condition requiring medical treatment in a hospital or could possibly lead to death.
Accordingly, you, knowingly and freely, assume all such COVID-19 related risks, both known and unknown, relating to your entry into the venue and your participation/attendance in this live event. And, to the fullest extent permitted by applicable law, you and your heirs, successors and assigns, hereby forever release, waive, relinquish, and discharge Owner, along with its parent(s), subsidiaries, affiliates, licensees, successors and/or assigns, including without limitation, their respective officers, agents, employees, or other representatives (collectively, the “Owner Representatives”), from any and all COVID-19 related claims, demands, liabilities, rights, damages, expenses, and causes of action of whatever kind or nature, and other losses of any kind, whether known or unknown, foreseen or unforeseen, (collectively, “Damages”) as a result of your entry to this venue and participation of this live event, including but not limited to personal injuries, death, disease or property losses, or any other loss, and including but not limited to claims based on the alleged negligence of any Owner Representative(s) or any other person related to COVID-19 sanitization. You further promise not to sue the Owner or any of Owner Representatives and agree to indemnify and hold them harmless from any and all Damages resulting from your contraction of COVID-19.
If any portion of these terms & conditions are found to be unenforceable, the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver of any of our rights.